Privacy & Data Protection
We respect your privacy. This Privacy Policy explains what information we collect when you use Lolajack Casino, how we use it, and the steps we take to protect it. It also explains how you can ask us about the personal information we hold.
Information we collect
Personal data
When you create or use an account, we collect information you provide, such as your name, date of birth, contact details and account preferences. We may also collect documents or other details you submit when we need to verify your identity or protect your account. If you contact support, we keep a record of your request and our response.
Technical data
We collect information about how you access and use Lolajack Casino, which may include your IP address, device type, browser, operating system and activity on the site. This helps us keep the service working, identify technical problems and recognise unusual account activity.
Transactional data
We keep records of deposits, withdrawals and other account transactions. These records may include amounts, dates, payment method details and transaction status. We use them to manage your account, respond to payment queries and review activity where necessary.
How we use your information
We use your information to provide and manage your account, process transactions, answer support requests and maintain the security of Lolajack Casino. We may use it to verify information you have given us, investigate suspected misuse and meet obligations that apply to our services. We use site activity and technical information to improve how the site works and to resolve errors.
How we protect and store data
We use access controls and other security measures to help protect personal information from unauthorised access, loss or misuse. Access is limited to people and service providers who need the information for their work. We keep information for as long as it is needed for account administration, security, record-keeping or applicable obligations. No online service can guarantee complete security, so you should also use a strong password and keep your login details private.
Cookies and tracking technologies
Lolajack Casino uses cookies and similar technologies to support essential site functions, remember settings and understand how the site is used. Some cookies may be set by third-party providers whose services are used on the site. You can manage cookies through your browser settings, although disabling some of them may affect site functions.
Sharing information with third parties
We may share relevant information with providers that support payments, account verification, security, hosting and customer service. We share only what is needed for the service they provide. We may also disclose information when required to address a legal request or protect accounts and the site. We do not treat a third-party provider’s separate privacy practices as part of this policy.
Your privacy rights
You can contact support to request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion of your data. We will review your request and explain if information must be retained for account records, security or other applicable reasons. You can also contact us if you have questions about how your information is used.
Updates to this policy
We may update this Privacy Policy when our services or data practices change. The latest version will be available on Lolajack Casino. Please check it from time to time so you know how we handle your information.