Our support team is ready to assist with account-related issues, payment enquiries, technical concerns or general feedback. For quick help, use live chat or email and an adviser will respond promptly. We can guide you through verification, withdrawals, bonus questions and responsible gambling options. If you prefer telephone support, call us during office hours for direct assistance. We aim to resolve routine enquiries on the same day. For urgent matters use live chat for fastest response.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available, typical reply within 30 mins) |
| General enquiries | [email protected] (general enquiries, reply within 48 hours) |
| Affiliate enquiries | [email protected] (partner enquiries, Mon-Fri 09:00-17:00) |
| Phone | +44 20 7946 0852 (calls answered Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00; chat 24/7 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or situations that require documents. Please email [email protected] with a clear subject line and a concise summary of the problem. Include up-to-date contact details and any relevant account IDs to avoid delays. Messages are processed in the order received and may require attachments for verification.
Contact Form
Response Time
Most enquiries are answered within one business day. Quick questions via live chat are usually handled immediately, while email requests typically receive a reply within 24 hours during business periods. More complex issues, such as KYC checks or payment investigations, may take longer depending on documentation and third‑party processing, and we will keep you updated at every step.
Feedback
We want your feedback. Tell us about ideas, bugs, or features you'd like to see and our team will review every message. Send suggestions via live chat or email to [email protected], or use the feedback form in your account. Your input helps us improve promotions, games, and the overall site, and we read submissions carefully and act on the best ideas.