Responsible Gambling
At Lolajack Casino, we want gambling to remain a form of entertainment, not a source of difficulty. We are committed to player safety and encourage controlled play. Set limits that suit your circumstances, take breaks when needed and contact our support team if you need help managing your account.
Player protection
Safer gambling starts with clear choices and regular checks on how much time and money you spend. Only gamble with money you can afford to lose, and do not treat gambling as a way to make money or recover losses. You must be at least 18 to use our services.
We provide responsible gambling information and a self-assessment questionnaire to help you reflect on your habits. These tools are not a diagnosis. If you are concerned about your gambling, consider taking a break and speaking with a professional support organisation.
Activity-control tools
Use account controls to help keep your play within limits. Deposit limits can be requested for a set period, such as daily or weekly. Contact support to ask about setting or changing a limit. A limit may take time to change, so check the applicable terms before relying on an adjustment.
Loss and time limits
Decide in advance how much you are comfortable spending and how long you plan to play. Keep a personal record of your spend and session time, and stop when you reach your own limit. For information about any account options for setting loss or time limits, contact support. Do not increase a limit in the moment to continue playing.
Account breaks and self-exclusion
If you need time away, you can ask support about a temporary account break or self-exclusion. During a break or exclusion, access to your account may be restricted for the period agreed. If you choose self-exclusion, tell support clearly and ask them to explain the available durations and how the restriction works. Consider blocking access to gambling services on your devices as an additional step.
Recognising when play may be becoming difficult
It may be time to pause if you are spending more than planned, chasing losses, borrowing money to gamble, hiding your activity, or finding it hard to stop. These can be signs that gambling is affecting your wellbeing or finances. You do not need to wait for problems to become serious before asking for help.
Ways to stay in control
- Set a budget and a time limit before you start.
- Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol.
- Keep gambling separate from essential spending, such as rent and bills.
- Never chase losses or borrow to continue playing.
Professional help and support
If you are worried about your gambling, seek confidential support from organisations such as GamCare, Gambling Therapy or Gamblers Anonymous. They can offer information and guidance, and help you consider next steps. You can also contact our support team to ask about account restrictions or responsible gambling tools. If you feel at immediate risk, contact local emergency services.